There are Absolutely no refunds once a unit is unboxed and ran or parts we do not offer test drives of equipment nor do accept change of minds once unit is used, you tried it you bought it period. No returns on electrical parts If you encounter a manufacture issue with a machine California Trim Store will broker between you and the manufacture to attempted in good faith to get any issues resolved all resolutions are at the sole discretion of the products manufacture. California Trim Store does not warranty any machines sold all expressed or implied warranty is solely the responsibility of the manufacture. There will be no refunds on special orders or non stocked items or customer special request orders. Any items California Trim Store includes in a sale that is referred to as a Gift Buy this get one free or Bonus must be returned with package or the cost will be deducted at final refund at retail price Customer will repay all shipping cost any free shipping buyer will be required to reimburse California Trim Store shipping fees accrued in transaction. Any customer paid shipping the shipping fees will be deducted from final refund. All fees shipping back to us is the responsibility of the buyer and nonrefundable. For full details of our return policy please view TERMS AND CONDITIONS OF SITE USE